About the Role

ICS Milan is seeking a proactive, approachable and service-oriented IT Support Technician to join our school-based IT team.

This is a full-time, on-site position focused primarily on supporting teaching staff and classroom technology. The successful candidate will act as the first point of contact for technical issues and will play a key role in ensuring the smooth daily operation of our international school environment.

This role requires daily interaction in English. A positive attitude and strong interpersonal skills are essential.

Key Responsibilities

• Provide first-line, on-site IT support to teaching and administrative staff
• Respond promptly and professionally to technical issues
• Support classroom technology, including interactive displays, projectors and teacher devices
• Troubleshoot hardware, software and network-related issues
• Install, configure and maintain Windows-based workstations
• Provide basic support for Apple devices (Mac and iPad)
• Coordinate with external IT providers when necessary
• Contribute to maintaining a stable and efficient IT environment

Profile

We are looking for a candidate who:

• Has previous experience in IT support or technical assistance roles
• Is comfortable interacting daily with teachers and non-technical users
• Demonstrates patience, approachability and a calm attitude under pressure
• Has excellent communication and interpersonal skills
• Is confident entering classrooms and providing support during lessons
• Has solid knowledge of Windows environments (Microsoft 365, Active Directory)
• Has basic understanding of networking (LAN, WiFi)
• Has a high level of spoken and written English (essential requirement)
• Works well in a team and maintains a proactive and solution-oriented mindset

Experience in an educational or international environment is an advantage but not essential.

What We Offer

• Permanent full-time contract
• On-site position in Milan
• International working environment
• Immediate start preferred