About the Role
ICS Milan is seeking a proactive, approachable and service-oriented IT Support Technician to join our school-based IT team.
This is a full-time, on-site position focused primarily on supporting teaching staff and classroom technology. The successful candidate will act as the first point of contact for technical issues and will play a key role in ensuring the smooth daily operation of our international school environment.
This role requires daily interaction in English. A positive attitude and strong interpersonal skills are essential.
Key Responsibilities
- Provide first-line, on-site IT support to teaching and administrative staff
- Respond promptly and professionally to technical issues
- Support classroom technology, including interactive displays, projectors and teacher devices
- Troubleshoot hardware, software and network-related issues
- Install, configure and maintain Windows-based workstations
- Provide basic support for Apple devices (Mac and iPad)
- Coordinate with external IT providers when necessary
- Contribute to maintaining a stable and efficient IT environment
Profile
We are looking for a candidate who:
- Has previous experience in IT support or technical assistance roles
- Is comfortable interacting daily with teachers and non-technical users
- Demonstrates patience, approachability and a calm attitude under pressure
- Has excellent communication and interpersonal skills
- Is confident entering classrooms and providing support during lessons
- Has solid knowledge of Windows environments (Microsoft 365, Active Directory)
- Has basic understanding of networking (LAN, WiFi)
- Has a high level of spoken and written English (essential requirement)
- Works well in a team and maintains a proactive and solution-oriented mindset
Experience in an educational or international environment is an advantage but not essential.
What We Offer
- Permanent full-time contract
- On-site position in Milan
- International working environment
- Immediate start preferred
ICS Milan is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Successful applications will be subject to child protection screening, including robust vetting procedures, checks with past employers, and relevant safeguarding assessments.